Embedded Files
Click on the icon/Issue type to go to the respective portals
Click on the icon/Issue type to go to the respective portals
Freshdesk Tickets
Freshdesk Tickets
Report any query/bug, product related query to OMS, Zinto, Ziso, Workflows , MSD365, EQS, ZPS etc.
You will be redirected to ZOS Support ticketing portal.
Select the appropirate issue categories
This ticket will be resolved by the ZOS Support Team
You can track your request status on Freshdesk using the ticket number as a reference.
Requests like, payment scheduling, Tickets created from OMS system (SO, Bill verification) etc
You will be redirected to the CSO Freshdesk ticketing portal.
Select your BU and Select the Activity Name.
Your Ticket will be allocated to the CSO team.
You can track your request status on Freshdesk (FD) using the ticket number as a reference.
Master creation request Warehouse/HSN/SAC<>Tax Request
You will be redirected to the MDM ticketing portal.
Select the appropriate request type.
Your request will be processed by the MDM Team.
You can track the request status on the same portal using the ticket number as a reference.
Get Product bulk upload template - here
Product Access Forms
Product Access Forms
Portal to create Customers, PO, SO, Bills, invoice, Payments etc.
Fill in OMS Access Form; please login using company email to go to form
Your Request will be approved by Line Manager
Request will be finally processed by IT Team
TAT - 24 Hrs after Request approval
Platform where the reports & dashbords can be seen
Fill in Workflowz form
Access will be given post-approval by BU - Head
TAT- 24 hrs
Product used to maintain Enquiries, generate offers, document reposition etc
Fill in Request Form
Your Request will be approved by Line Manager
Request will be finally processed by IT Team
TAT - 24 Hrs after Request approval
To be filled by employees to get access to Zetsup Portal; this is used to on-board suppliers & vendors.
You will be redirected to form.
Your request will be approved by the Line Manager.
Then it will be sent to IT Team for processing.
TAT - 24 Hrs after Request approval
To be filled by employees to get access to ZISO Portal; This portal is used for Project Planning, ZAQ, BOM preparation etc.
You will be redirected to form.
Your request will be approved by the Line Manager.
Then it will be sent to IT Team for processing.
TAT - 24 Hrs after Request approval
To be filled by employees to get access to ZHIP Portal; This portal is used to track zetwerk shipments to customers
Fill in Request Form
Your Request will be approved by Line Manager
Request will be finally processed by IT Team
TAT - 24 Hrs after request approval
To be filled by employees to get access to ProcureZ Portal; this is used for PR, RFQ creation in Procurement
You will be redirected to form.
Your request will be approved by the Line Manager.
Then it will be sent to IT Team for processing.
TAT - 24 Hrs after Request approval
Product/Platform Links
Product/Platform Links
OMS - https://oms.zetwerk.com
EQS - https://eqs.zetwerk.com
ZISO - https://pm.zetwerk.com
Workflow - https://workflow.zetwerk.com
Zetsup - https://zetsup.zetwerk.com
Supplier Portal - https://supplier.zetwerk.com
INZE - https://inze.zetwerk.com
ProcureZ - https://zos.zetwerk.com/procurez/
ApprovalZ - https://zos.zetwerk.com/approvalz/
Shipments/ZHIP- https://shipment.zetwerk.com/
Vendor Onboarding on VFS - https://vfsonboarding.zetwerk.com
Zinto (Inventory) - https://zinto.zetwerk.com/home
NOTE - In case of any additional support/ help required please reach out to ZOS Support Team
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